Shipping policy

Shipping Policy

Print My Backdrop currently delivers within Australia only. We do not offer international shipping at this time.

Shipping Cost

We provide free standard shipping Australia-wide.

Production Time

Our backdrops are made to order. Please allow 5–7 business days for production and dispatch.

For personalised or custom designs, production begins after the customer has approved the final design proof. Delays in providing information or approving the proof may affect the dispatch date.

Delivery Time

Standard delivery generally takes 2–7 business days after dispatch, depending on the delivery location and courier service.

Production and delivery timeframes are estimates and may be affected by public holidays, courier delays, severe weather or circumstances outside our control.

Tracking

Where tracking is available, the tracking information will be sent to the email address provided with the order after dispatch.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if an address needs to be corrected. We cannot guarantee that changes can be made after an order has been dispatched.

Additional delivery charges resulting from an incorrect address or an unclaimed parcel may be charged to the customer.

Delayed, Lost or Damaged Deliveries

If an order is significantly delayed, appears lost or arrives damaged, please contact us promptly at printmybackdrop@gmail.com with your order number and relevant photographs where applicable. We will work with the courier and customer to investigate the issue.

Contact

For questions about shipping or an existing order, please email printmybackdrop@gmail.com.