Terms of service

Terms of Service

Last updated: September 2026

These Terms of Service govern your use of the Print My Backdrop website and your purchase of our products and services. Throughout these Terms, “we”, “us” and “our” refer to Print My Backdrop.

By accessing our website or placing an order, you agree to these Terms, our Privacy Policy, Refund Policy and Shipping Policy.

1. Our Products

Print My Backdrop supplies printed fabric backdrops, including ready-made, personalised and custom-designed products.

We make reasonable efforts to display product colours and details accurately. However, colours may vary slightly between screens and the finished printed fabric because of differences in displays, materials and printing processes.

Product images and mock-ups are provided as visual guides. Backdrop stands, decorations or accessories shown in display images are not included unless expressly stated in the product description.

2. Personalised and Custom Orders

Customers are responsible for providing accurate names, dates, ages, wording, dimensions, colours and other customisation information.

Please carefully review all information before submitting an order. If you notice an error, contact us immediately at printmybackdrop@gmail.com. We cannot guarantee changes after design or production work has commenced.

3. Design Proofs and Approval

Where a design proof is provided, production will begin only after the customer approves the final proof.

Approval confirms that the customer has checked and accepted:

Spelling, names, dates and other wording
Colours and design layout
Selected dimensions and orientation
Placement of important text and design elements

We are not responsible for customer-supplied errors that were visible in an approved proof. This does not limit any rights available under the Australian Consumer Law where the supplied product is faulty, materially different from the approved design or otherwise fails to meet a consumer guarantee.

Delays in supplying information or approving a proof may delay production and delivery.

4. AI-Assisted Designs

Some custom designs may be created with the assistance of artificial intelligence tools and then reviewed, adjusted and prepared for printing.

AI-generated previews are design concepts and may contain variations or imperfections. Important wording, positioning and dimensions are checked during the proofing and print-preparation process.

The customer must approve the final proof before production begins.

5. Customer-Supplied Artwork and Content

When you provide photographs, logos, characters, artwork, wording or other material, you confirm that:

You own the material or have permission to use it
Our use of it to create and fulfil your order will not infringe another person’s copyright, trademark, privacy or other rights
The material is not unlawful, offensive or misleading

We may refuse or cancel an order if we reasonably believe the supplied content infringes another person’s rights or is otherwise inappropriate or unlawful.

You grant us permission to use customer-supplied material only as reasonably necessary to design, produce and fulfil your order.

6. Orders and Payments

All prices are shown in Australian dollars unless stated otherwise.

An order is accepted when payment has been successfully processed and we confirm the order. We may contact you if additional information is required.

We reserve the right to refuse or cancel an order because of an incorrect price, unavailable product, suspected fraud, prohibited content or an issue that prevents us from completing the order. If we cancel an order after payment, the applicable amount will be refunded.

7. Changes and Cancellations

Because our products are made to order, requests to change or cancel an order must be submitted as soon as possible.

A change-of-mind cancellation may not be available after a personalised design has been approved or production has commenced. This does not exclude or limit rights and remedies available under the Australian Consumer Law.

8. Production and Shipping

Our products are made to order. Production and dispatch generally take 5–7 business days.

For custom or personalised orders requiring a proof, this timeframe begins after final proof approval.

We provide free standard shipping within Australia. Delivery generally takes an additional 2–7 business days after dispatch, depending on the destination and courier service.

Further information is available in our Shipping Policy.

9. Returns, Faults and Refunds

Personalised and custom products generally cannot be returned solely because of a change of mind.

However, our products and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Where a product is faulty, damaged, materially different from its description or approved proof, or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy.

Please review our Refund Policy or contact printmybackdrop@gmail.com if there is a problem with an order.

10. Website Content and Intellectual Property

Unless otherwise stated, the Print My Backdrop website, branding, original designs, graphics, text and other content are owned by or licensed to us.

Website content must not be copied, reproduced, sold, distributed or used commercially without our prior written permission.

Purchasing a printed backdrop does not transfer ownership of the underlying design or grant permission to reproduce or resell it, unless we agree otherwise in writing.

11. Prohibited Use

You must not use our website:

For unlawful, fraudulent or misleading purposes
To infringe another person’s intellectual property or privacy rights
To upload malicious code or interfere with website security
To collect information about other users without permission
In any way that may damage or disrupt the website or our services

12. Third-Party Services

Our website is hosted by Shopify and may use third-party services for payments, design tools, analytics and delivery.

Third-party services may be governed by their own terms and privacy policies. We are not responsible for third-party websites that are outside our control.

13. Disclaimer and Liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

To the extent permitted by law, we are not responsible for indirect or consequential loss caused by events outside our reasonable control, including courier delays, severe weather, service interruptions or inaccurate information supplied by a customer.

14. Privacy

Our collection and handling of personal information are described in our Privacy Policy.

15. Changes to These Terms

We may update these Terms when our products, services or legal obligations change. Updated Terms will be published on this website with a revised date.

The Terms applying to an order are those available when the order is placed, except where a change is required by law.